Website Builder & Custom Domains: Troubleshooting
This page applies to TaxDome Pro! pricing plan only. You can upgrade anytime.
Here, we troubleshoot issues that might come up when setting up your custom domain or website on TaxDome. We give you a problem you might encounter and the quick fix you’ll need.
My Custom Domain Is No Longer Working
If you’ve set up a custom domain, but it suddenly stops working, it’s likely because the registrar hasn’t confirmed that the DNS is working. It happens occasionally. Check to see if your CNAME works here, then contact your registrar if it doesn’t.
When you create a CNAME with your registrar and add it as your custom domain in your TaxDome account, we check that it works and tell you when it’s ready. Then we continuously check with the registrar that the CNAME is still valid. If we don’t get an answer from your DNS provider, we check three more times.
If the CNAME is no longer valid, we remove it on the TaxDome side, so it stops working. When this occurs, TaxDome sends a system notification to the firm owner’s email.
The Website Builder Doesn’t Open
If you can’t access the website builder, it might be because you’re using your browser in Incognito mode. Access your Chrome Settings, go to Privacy and security, toggle on Allow all cookies, then refresh the website builder page.